Privacy Policy

1. Introduction Liquid Connect (a division of LiquidHost) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or purchase our services (Fibre, LTE, Web Hosting, and Web Design), in compliance with the Protection of Personal Information Act (POPIA).

2. Information We Collect To provide our services, we collect the following types of personal information:

• Identity Data: First name, last name, and South African ID Number or Passport number (legally required for RICA compliance when supplying internet services).

• Contact Data: Email address, billing address, physical installation address, and telephone numbers.

• Financial Data: Payment details processed securely through our payment gateway (we do not store your credit card numbers on our servers).

• Technical Data: IP address, browser type, and location data used for fraud prevention and address coverage checks.

  
  

3. How We Use Your Information We use your personal data strictly for the following purposes:

• To check Fibre or LTE network coverage at your physical address.

• To process your orders, subscriptions, and setup your "Business in a Box" services.

• To register .co.za domain names on your behalf.

• To comply with legal obligations, specifically RICA (Regulation of Interception of Communications and Provision of Communication-related Information Act).

• To communicate with you regarding network outages, billing, and technical support.

  
  

4. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted third parties strictly necessary to deliver your services:

• Fibre Network Operators (FNOs): Such as Vumatel, Openserve, or Frogfoot, who require your address and contact details to physically install your line.

• Domain Registrars: To register your web address officially.

• Payment Gateways: To process your monthly subscriptions securely.

  
  

5. Data Security We have put in place appropriate security measures (including SSL encryption and server firewalls) to prevent your personal data from being accidentally lost, accessed, altered, or disclosed in an unauthorized way.

6. Cookies Our website uses cookies to keep track of your cart contents during the checkout process and to remember your session details. You can set your browser to refuse all or some browser cookies, but this may cause parts of the website (like the checkout) to stop functioning properly.

7. Your Legal Rights (POPIA) Under POPIA, you have the right to:

• Request access to the personal data we hold about you.

• Request correction of incomplete or inaccurate data.

• Request deletion of your personal data (subject to our legal requirements to retain certain RICA and billing records).

  
  

8. Contact Us If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: wecare@liquidconnect.co.za